Warranty and Return Policy
We want our customers to be fully satisfied, so we stress taking the time to choose the right piece before placing your order. However, should there be a need to return your purchase, we will accept returns of unused, returnable items for 30 days. After that period, no returns will be accepted. Original tags must not be removed, and jewelry must be in original packaging. All returns must be shipped back to Landstrom’s or to Black Hills Gold Source LLC (depending on the item purchase) after obtaining an RA# from us! Please call email us at [email protected] to request a Return Authorization Number (RA#) and instructions for returning your jewelry.
To avoid additional freight charges, please do not ship your jewelry back to us without a Return Authorization Number!
Refunds: only the purchase price will be refunded. Return shipping costs are the responsibility of the customer. There are no returns of Mothers Jewelry, Wedding Jewelry, made-to-order items, custom items or discontinued items except under Landstrom’s Limited Lifetime Warranty below.
Exchanges: there is no handling fee for exchanges. However, Landstrom’s will charge $12.00 for USPS Priority Mail return shipping. Please call email us at [email protected] to request a Return Authorization Number (RA#) and instructions for returning your jewelry for an exchange. *Please Note: The item will be examined by Landstrom’s to determine if it has been damaged or worn prior to a refund being issued. Please allow time.
Landstrom’s, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ limited lifetime warranty:
Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ creations warrant their products against defects in materials and workmanship. Modifications performed by any jeweler other than Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ Creations will void the warranty. Modifications include, but are not limited to, the refinishing of leaves, the addition of diamonds and other precious stones, re-sizing of rings, and replacement of clip earrings with posts. Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ do not warrant items added to jewelry; for example, complimentary gold-filled chains, earring backs, bolos, etc. Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ Warranty of watches is limited to Black Hills Gold leaves and trim; watch mechanism covered by individual watch manufacturer’s warranty.
Visible apparent product abuse shall also void the Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ warranty. Such abuse may be the result of physical destruction or exposure to damaging chemicals. Prolonged normal wear is not covered under the limited warranty.
Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ reserve the right to determine if the warranty is valid or void due to the abuse or neglect of the product.
Landstrom’s Original Black Hills Gold, Mt Rushmore Black Hills Gold and Black Hills Gold by TRJ Factory Repair Service:
Should the jewelry need repair, please contact us for a repair authorization # and instructions on where to send the jewelry. Landstrom’s will then update us, Black Hills Gold Source, on whether the repairs will be covered by their limited lifetime warranty, or if they will charge for the repair. If the repairs are not covered by warranty, the cost of such repairs are fully the responsibility of the customer. These charges will be sent to the customer from BlackHillsGoldSource.com.